If you accidentally forgot your JST password or username, there is a different solution for service and nonservice members.
Solutions for Service Members
Service members who forgot their access information need to reset their password. To do that, you need to click the Forgot Password.
The account will be locked if you have tried three attempts and failed.
As a consequence, you need to send an email to [email protected]. And then, inform your name and the last four numbers of your SSN in your email.
You may need to register again on the JST US Army official web. After obtaining a new account, you can use it to log in.
If you are still unable to register or reinstate your account, send mail to the JST office.
Send your email to [email protected]. To request a password and username. Also, include your first and last name, as well as the last four numbers of your SSN in your email.
Solutions for Non-Service Members
Problem-solving for nonservice members is also correspondingly important. If you are in this category, inform your difficulties the JST Operations Centers.
Directly contact them at [email protected] to get assistance regarding your account access.